Shipping policy

Where we ship
We ship to all 50 United States. Shipping is free to the 48 contiguous states. We do not currently ship to Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or outside the United States.

Order processing
Orders are usually processed and handed to the carrier within 3 business days. Business days are Monday to Friday, excluding U.S. holidays.

Delivery times and costs
Estimated transit time after your order ships:

Texas and New Jersey: 1–3 business days — Free
All other contiguous states (East, Central and West): 2–4 business days — Free
Alaska and Hawaii: 5–8 business days — $595

The delivery estimate shown at checkout is based on your address. Delivery times are estimates and are not guaranteed.

How your order is delivered
Our products are carefully packaged and shipped using trusted LTL freight carriers and parcel carriers. Delivery is curbside, with lift-gate assistance for LTL shipments; we do not currently offer inside delivery. Certain restrictions may apply to remote locations, islands, narrow streets and construction zones. We'll email you the carrier's name and tracking information as soon as your order is on its way, and the freight carrier will contact you directly to arrange a delivery date and time.

Local delivery
Free local delivery is available within 50 miles of our Monroe Township, NJ warehouse on orders of $500 or more. If your address qualifies, you can choose it at checkout.

Store pickup
Free pickup is available at our Monroe Township, NJ and West Sacramento, CA locations. Choose Pickup at checkout; we'll email you when your order is ready to collect.

Inspecting your delivery
Please inspect all items before accepting and signing for your delivery. If you find any damage, refuse the delivery and mark "DAMAGED" on the delivery receipt, then report it to support@eviva.us within 24 hours of delivery. Refused shipments (except damaged merchandise) and deliveries that are not scheduled with the carrier within an appropriate timeframe are treated as returns under our Refund policy (90-day returns).

Questions
Email support@eviva.us.