Refund policy

90-day returns
If you're not completely satisfied with your purchase, we accept return requests within 90 days of delivery, provided that all items are in their original, new condition and, for LTL (freight) shipments, packaged on the original pallet.

How to start a return
To request a return, email support@eviva.us with your order number. Return instructions and the return address are provided case by case, so please do not send your item back before you receive those instructions. Items sent back without approved return instructions may be refused.

Return shipping
Customers are responsible for the cost of return shipping, unless the item(s) were damaged in transit by our carrier and the carrier's delivery receipt was noted "DAMAGED". We highly recommend insuring all return shipments. Returns received in a damaged state will be refused and returned to the sender.

Refunds
A refund is issued only once the returned item has been received at our warehouse and inspected. If the item is found to be in good condition, the refund is promptly processed to your original payment method. Restocking fees may apply.

Refused and unscheduled deliveries
Refused shipments (except in cases of damaged merchandise) are treated as returns, and restocking fees may apply. If a delivery date with our carrier isn't scheduled within an appropriate timeframe, the order will also be treated as a return.

Damaged or defective items
Please inspect all items before accepting and signing for your delivery. If you find any damage, refuse the delivery and mark "DAMAGED" on the delivery receipt. Report any damage or defects to support@eviva.us within 24 hours of delivery; failure to do so relinquishes Eviva of any ensuing liability.

Warranty
All items include a 1-year limited warranty. For warranty support, email support@eviva.us.

Questions
For any return or refund question, email support@eviva.us. See also our Shipping policy.