FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship across the United States. For international shipping, please contact us at support@eviva.us.
How long does shipping take?
Most orders are processed within 1-2 business days. Delivery times vary based on the shipping method selected and the destination, ranging from 3 to 7 business days for standard shipping and 1-3 business days for expedited shipping.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number by email, allowing you to track your shipment on our website or via the carrier's tracking system.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in resalable condition. Some exclusions may apply to custom or special-order products.
How do I initiate a return or exchange?
To initiate a return or exchange, please visit our returns page or contact our customer service team with your order number and reason for return. Our team will guide you through the process and provide a return authorization if needed.
What should I do if my order arrives damaged or defective?
If your order arrives damaged, please email operations@eviva.us within 48 hours of receiving your package with photos of the damage. We will arrange a replacement or refund.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
We process orders quickly! Please contact support@eviva.us within 24 hours if your order hasn't shipped yet. If your order has already shipped, we can help you initiate a return or exchange.
Do you offer bulk or trade discounts?
Yes! Special pricing is available for bulk orders. Please reach out to support@eviva.us for details.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local regulations.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
Products
Below are some common questions about our products
How do I choose the right bathroom vanity?
Consider the size of your bathroom and the vanity's dimensions. If space is limited, a compact or corner vanity might be ideal. Additionally, think about your storage needs and whether you prefer a traditional or modern design.
Do you offer eco-friendly bathroom products?
Yes, we offer a selection of eco-friendly products, including water-saving faucets and low-flow toilets, to help you reduce your environmental impact.
How do I care for my bathroom fixtures?
To maintain the longevity of your products, clean them regularly with non-abrasive cleaners. For specific maintenance tips, refer to the care instructions included with your products
Do you offer installation services for your products?
While we do not offer installation services directly, we can recommend trusted professionals in your area to assist with installation. Please contact us for more information.
Can I customize a vanity or faucet?
We offer a wide range of styles, but customization is not available at this time.
What should I do if my product malfunctions within the warranty period?
Please contact support@eviva.us with your order details and a description of the issue, and we will assist you with the warranty claim process.
Other
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How can I contact customer service?
You can contact our customer service team via email at support@eviva.com or by calling 1-800-123-4567 during business hours (Monday to Friday, 9:00 AM to 5:00 PM).
How do I install my product?
Installation instructions are included with every product. For any plumbing-related installations, we recommend hiring a professional.
Do you offer professional installation services?
We do not provide in-house installation services; however, we can recommend trusted local professionals upon request.
Are there any maintenance tips to keep my product in optimal condition?
Yes. We recommend regular cleaning using non-abrasive cleaners and following the care instructions included with your product.