Frequently Asked Questions

Once your order has been dispatched, you'll receive an email containing your tracking information. You can use this information to track your order on the courier's website. If you can't find this email, please check your spam folder. If you're still having trouble finding it, please contact our customer service team who will be happy to assist.

We stand by the quality of our products and want you to be fully satisfied with your purchase. We accept returns within 30 days of receipt, provided the items are unused, undamaged, and in their original packaging with all the shipping material. Please visit our Returns & Exchanges page for more information on how to initiate a return.

We understand that sometimes you might need to change or cancel an order. If your order has not yet been shipped, please contact our customer service team as soon as possible and we'll do our best to accommodate your request. However, if your order has already been dispatched, we'll be unable to make any changes and you'll need to refer to our return policy.

We believe in the quality and durability of our products. That's why all Eviva products are backed by a 1-year warranty against manufacturing defects. This warranty does not cover damage caused by improper use or accidents. For more details about what's covered under our warranty and how to make a warranty claim, please contact us.

We're sorry to hear that you're experiencing a problem. Our customer service team is here to help resolve any issues you may have. Please reach out to them via our Contact Us page, providing as much detail as you can about the issue along with necessary images/videos, and they'll respond as soon as possible. 

We're thrilled that you're interested in stocking our products. Please send an email to our sales team at orders@eviva.us with details about your retail operation. A representative will get back to you promptly with information about our retailer program and how we can establish a mutually beneficial partnership.

At Eviva, we understand and celebrate the unique tastes of each customer. While we currently don't provide customization options for sizes or paint finishes, our range of carefully curated products is extensive and varied, ensuring that there's something to match everyone's needs and preferences. We regret any inconvenience the absence of customization might cause. Remember, however, that each vanity we offer is crafted with an intention - to add value, elegance, and functionality to your space. Our wide variety of standard sizes and tastefully selected finishes are designed to complement diverse interior styles. For any further inquiries or if you require assistance in selecting the most suitable vanity from our collection, please feel free to reach out to our expert customer service team. We're always thrilled to help guide you towards finding your perfect match within our product range.

While Eviva doesn't directly provide installation services, we've crafted our products with simplicity and ease-of-installation in mind. Each of our products comes with comprehensive, user-friendly instructions to guide you smoothly through the installation process. In case you encounter any hiccups or have queries during installation, our dedicated customer service team is just a call or an email away, ready to offer you support and guidance. We also recommend contacting a professional installer if you're unsure or uncomfortable with the process - ensuring your new product is installed correctly is important to us, as it is to you.

The key to preserving your vanity's stunning appearance and finish lies in regular, gentle care. A solution of mild soap and water, applied with a soft cloth or sponge, is all it takes to keep the surface clean and gleaming. We strongly advise against the use of harsh chemicals or abrasive cleaning tools, as they may lead to damage and diminish the vibrancy of the finish. By promptly addressing any accidental spills or stains and maintaining a consistent cleaning routine, you can ensure your Eviva vanity continues to serve as a striking focal point in your bathroom for many years to come.