EVIVA LLC specializes in a wide variety of shopping solutions for luxury bathroom accessories, faucets & showers, sinks and vanities, fixtures, mirrors, shower systems and all kinds of home improvement products.
Our bath selection is frequently stocked with new models that reflect the latest trends and styles that are within your budget. EVIVA LLC prioritizes product quality so that our clientele gets only the best.
The payment options available for Eviva LLC products include debit cards, credit cards, wire transfers, and company checks.
Prepaid dealers are required to pay their invoice in full before the order is fulfilled by our warehouse. Dealers who want to aim for larger volumes may apply for credit terms, subject to independent verification after submitting a credit application, complete with references.
In such cases, a contract will be drawn between the 2 parties outlining details of the order along with the agreed-upon credit terms. For further information, please contact the EVIVA LLC team.
EVIVA LLC accepts purchase orders by email, EDI or fax. It should be stated that order processing is subject to availability of stock.
In case an item is out of stock, the EVIVA LLC team will promptly update you and provide an estimated time frame for order fulfillment.
Please note that the standard processing time for each order is 1-3 business days.
All orders must be processed within 30 days after the date of payment confirmation. Orders that exceed the 30 day period will be charged a 10% storage fee. The order will be canceled if it doesn’t ship out within 60 days. Dealers can track their orders and inventory updates using the NetSuite ERP system. Please check with EVIVA LLC for more details.
All contract agreements concluded between EVIVA LLC and its dealers must adhere to our MAP (Minimum Advertised Policy) regardless of the advertisement medium used, including but not limited to: ecommerce websites, newspaper ads, television commercials, and any other form of advertisement. Violation of our MAP policy will result in suspension and account closure. Please check with EVIVA LLC for our MAP policy.
Once an order is accepted by EVIVA LLC, it is shipped out via FedEx/UPS (for smaller orders) or LTL (for larger orders). A freight charge will be added to the invoice for all prepaid shipments.
In addition, Dealers are given the option to use their own freight company; to avail this option, simply make a notation on your Purchase order.
Prepaid LTL shipments are only applicable to curbside deliveries unless a separate request has been made. Delivery times can vary depending on the destination of the order, however, the average shipping time is between 2 to 4 business days for the East Coast and 5 to 7 business days for the West Coast. Please contact EVIVA LLC directly for orders outside of the contiguous United States (such as HI or AK).
You are required to examine the order thoroughly upon successful delivery for any signs of visible damage. Please document all the damages on the Proof of Delivery receipt. If significant damage occurs to the shipment, the dealer or receiver is entitled to refuse the entire shipment.
If the damage is minor, please accept the shipment and report your findings to EVIVA LLC immediately. All claims for shipment defects or damages must be reported within 48 hours of receipt. Failure to comply with this rule automatically disqualifies dealers from free replacement of damaged goods.
Our return policy is valid for 30 days from the date of delivery. To be eligible for returns, your item must be in the same condition in which it was received along with its original packaging. The item in question must be unused.
If your return is authorized, our Customer Service Department will provide you with a Return Merchandise Authorization (RMA) number. Upon receipt of the RMA number, you will have 2 weeks to return your product to the shipping address provided.
Once the returned item has been received and verified to be in its original condition, a full refund will be initiated minus the original freight charges. A 15% restocking fee may apply.
EVIVA LLC provides 1 (One) year limited warranty on all its products, subject to normal use and proper installation by licensed professionals. If a defect arises during the warranty period, EVIVA LLC, will (1) repair the Product at no additional surcharge using new parts, (2) replace the defected part or the entire product with a new one at the manufacturer’s discretion, or (3) elect to refund the original purchase price. This warranty is not transferrable.
The limited warranty covers any defects that may arise in the materials and workmanship in your product and all its parts. The warranty does not apply to damage due to misuse, abuse, or accidents that occur outside of our facilities, poor installation, everyday wear and tear, criminal activity, or lack of maintenance, or any act of nature (such as tornadoes, floods, and hurricanes).
Proof of purchase, such as a receipt from the original retailer, will be required to verify the eligibility of the warranty.
EVIVA LLC will not be responsible for damage due to installation errors, use of cleaners containing alcohol, organic solvents, or abrasives, whether performed by a service company, contractor, or yourself. Moreover, the limitations of liability in this warranty document do not apply to indirect, incidental, and consequential damages, injuries, losses, or costs of any nature relating to the product.
Except as provided by law, this warranty is in lieu of and excludes all other warranties, liabilities, guarantees, and conditions (statutory or contractual, expressed or implied), including any implied warranty of merchantability or fitness for use. Some jurisdictions, states, and counties do not allow the exclusion of implied warranties so the above terms or limitations may not be applicable for you.
This limited warranty gives you specific legal rights. You may be entitled to other rights depending on local law which vary from jurisdiction to jurisdiction. EVIVA LLC provides proper instructions on availing your warranty claims. All EVIVA LLC products are designed for indoor use only. Simply call 973-925-4028 or email firstname.lastname@example.org to start the warranty process.
To properly assess the damaged/defective part, EVIVA LLC may ask for relevant photos that clearly depict the damage. Photos will help us determine the right course of action and will be an important role in filing damage claims with the shipping company. If you are unable to provide photos for any reason, then you must ship the product to our designated warehouse for inspection, at your own expense.
The product/part will be thoroughly examined and a decision will be made based on our expert’s discretion, including a full refund of the original purchase if it comes to that. All issues with the delivery must be reported to EVIVA LLC within 48 hours. All EVIVA LLC parts orders carry a 90-day limited warranty.
Displaying Dealer Program
Under our Displaying Dealer Program, you can purchase EVIVA LLC items to display in your showroom at a discounted price from the regular wholesale price. The additional discount is subject to AFTER pictures of the actual item(s) displayed in your showroom. To become an eligible Displaying Dealer, you have to purchase at least 3 vanities for display. This will reduce your everyday pricing. Please check with your EVIVA LLC for more information.
All our products must be advertised as “EVIVA LLC”. Authorized dealers are allowed to use our product names and descriptions as necessary. Dealers are not allowed to sell our products without the use of EVIVA LLC branding.
In accordance with applicable state laws, we are required to charge sales tax in localities where EVIVA LLC has operations. It is the laws of the state that determine whether sales tax will be due on your order. Sales tax will appear on all orders that are either A) drop shipped into New Jersey or B) picked up from our New Jersey warehouse, unless you submit a separate resale certificate for NJ.
EVIVA LLC takes the privacy of its dealers and customers very seriously. We make every effort to protect this information and do not share it for marketing purposes or with 3rd party companies.
21 Engelhard Drive
Monroe, NJ 08831