Returns and Exchanges

Requests for a return or exchange can be made within 30 days of the item delivery date. Please call (973) 925-4028 or email info@eviva.us to ask for RMA # (Return Merchandise Authorization). Stock returned must be in mint condition and with all original packaging to have an approval of your credit. Credit is liable to investigation of the stock being returned. Once the stock has been received and assessed, the credit will be issued within 5 business days. (Please review “Shipping Charges and Restocking Expenses” for return fees.

Reviewing and Accepting Your Merchandise

Please ensure to fully inspect packages upon receipt. Make sure to take note of the state of the container. Remember that by signing the transportation delivery receipt, you are acknowledging that your stock touched base in great condition and Eviva won’t have the capacity to document a damage claim with the shipping carrier.

Stock That Can’t Be Returned

-Return requests made passed 30 days.

-Stock that is not received in the original packaging.

-Stock transported to us or our merchants without an RMA number fastened to or composed on the arrival shipping box.

-Stock that is missing parts and/or incomplete, missing manuals or any other materials received.

-Stock that has been installed.

-Floor Samples, Discontinued, Final Sale or Clearance items.

-Stock introduced, scratched or in not as new condition.

-Stock that is set apart as non-returnable or non-cancellable on your receipt.

-Characteristic Stone (Due to the way of regular stone it might contrast from what is shown. No two stones are the same). Stock cannot be returned due to a dislike in stone color.

-Custom/Special Orders, products or items made to request or creation.

Client Responsibilities (Shipping Charges and Restocking Expenses)

Under the circumstances that you receive the wrong stock or your stock arrived damaged, there will be no charge to you and a substitution will be conveyed if the damage is reported within the allotted time. Damages to the packaging or item itself must be noted on the bill of lading (dispatching messenger’s sending receipt) and reported to Customer Support within 48 hours of receipt of your stock. Following 48 hours, it is assumed that your shipment arrived in immaculate condition and all items were received. On the off chance that you are wanting to introduce or utilize the stock at a later time, please review the item/s immediately upon receipt and store them securely away. If another person signs for your delivery, it is as though you got the delivery by and by and you accept the obligation. If you conclude that you don’t need the stock requested, or you are returning due to purchaser’s regret, you will be charged for the
arrival transportation to the manufacturer’s/merchant’s distribution center and a 25% restocking expensewill be deducted from the refund. A delivery quote and return documentation can be provided uponsolicitation. In the event that you reject delivery of an undamaged item, you will be responsible forshipping charges to and from the warehouse. If pickup of the return is requested to be done by one of ourdrivers, a pickup fee of $100 will be charged in addition to the 25% restocking fee.

Signing For Your Merchandise

You should always record damages/harms/missing items on the delivery receipt. If you notice harm to thecontainer or missing boxes, acknowledge the shipment and compose on the delivery messenger’ssending receipt: “Harmed or Missing Boxes”. When you bring the shipment into your home, thoroughlyinspect the product for harms/deficiencies.

Advising Customer Service of Harm/Lack

Damages MUST be reported within 48 hours of delivery. Any damages reported after 48 hours will not beacknowledged or honored. (5) photos of the damaged item and the packaging it came in will be requiredwhen submitting your damage claim to info@eviva.us. Order number must be in the subject field of theemail. After 48 hours, it is assumed that all stock was received in great condition and you will be heldresponsible for the expense of the substitution of item/items. Items that have been installed, will not behonored for a refund or exchange.

Fabricating Defects

In the event that the stock you get is observed to be inadequate because of an manufacturer defect, asolicitation for the substitution of the damaged stock must be made within 7 days of delivery. Eviva willtrade the imperfect stock for a substitution if stock is available, otherwise another solution will take place.
Stock returned as damaged, which is observed not to be blemished, will be liable to a 25% restockingcharge along with shipping charges to and from the warehouse. Eviva won’t cover any work or differentexpenses of expulsion or establishment. Eviva will not pay for repairs done without the consultation andapproval from an Eviva representative.
ALL RETURNS AND EXCHANGES WILL BE MADE AT EVIVA’S DISCRETION AND THIS POLICY IS
SUBJECT TO CHANGE AT ANY TIME. EVIVA OBSERVES THE RIGHT TO DENY ANY RETURN
REQUEST.
I understand the above return policy and commit to educating my customers to inspect items
upon receipt and report any damages to Eviva LLC within 48 hours of delivery.
__________________ ____________________ _________________
Print Name                  Signature                     Date

UPDATED: 4.4.17